Shipping policy
ORDER CONFIRMATION
After placing your order, you will receive a confirmation email with order and shipping details. Please verify all information (country, street number, company, unit, etc.) and contact us promptly if anything is incorrect. If you do not see the email within 1-2 business days, please check your spam or junk folder first and contact us if you still cannot find it.
SHIPPING
Service Regions:
- NORTH AMERICA: United States, Canada
- OCEANIA: Australia, New Zealand
- EUROPE: Italy, Spain, Belgium, Austria, Switzerland
Logistics Partners:
DHL, UPS, THT, FedEx, Wanb, EMS, YunExpress, Yanwen
Orders are typically processed within 1–3 business days. Delays may occur during holidays, promotions, or due to changes in international trade policies.
Once shipped, you’ll receive a notification email with a tracking number.
Paw Items is operated by LANGTIANYI TRADING LIMITED, a Hong Kong registered company. Orders are prepared and shipped through our China-based fulfillment partners to customers in the United States and selected international destinations.
Shipping Time & Cost by Country/Region:
| Country/Region | Shipping Method | Estimated Delivery | Shipping Cost |
|---|---|---|---|
| US | Standard Shipping | 7–20 business days | $8.99 / Free over $79 |
| Express Shipping | 3–10 business days | $15.99 | |
| Canada | Standard Shipping | 7–20 business days | $13.99 CAD / Free over $113 CAD |
| Australia | Standard Shipping | 7–20 business days | $14.99 AUD / Free over $126 AUD |
| New Zealand | Standard Shipping | 7–20 business days | $15.99 NZD / Free over $139 NZD |
| Italy | Standard Shipping | 5–12 business days | €8.99 EUR / Free over €75 EUR |
| Spain | Standard Shipping | 5–12 business days | €8.60 EUR / Free over €76 EUR |
| Belgium | Standard Shipping | 5–12 business days | €8.60 EUR / Free over €76 EUR |
| Austria | Standard Shipping | 5–12 business days | €8.60 EUR / Free over €76 EUR |
| Switzerland | Standard Shipping | 5–12 business days | CHF 8.1 / Free over CHF 71 |
Estimated delivery times are provided as a general reference and may vary by destination, carrier capacity, customs inspections, severe weather, holidays, or other circumstances outside our control. In some cases, delivery may take longer than the estimated window. If your tracking has not updated for an extended period, please click here to check the logistics information, or contact us at info@pawitems.com so we can help review the shipment status.
TRACKING
Once shipped, you’ll receive a tracking number. Use it on the carrier’s official website.
After the parcel arrives in your country, track it via your local postal service using the same number.
If delivery fails, contact your local post office first.
Tracking remains active for 60 days. For assistance, email: info@pawitems.com
DELIVERY & DAMAGED GOODS
If your order arrives damaged, notify us within 3 business days with photos at: info@pawitems.com
Please document any issues (e.g., torn or wet packaging) with the carrier upon receipt.
CHANGE OF SHIPPING ADDRESS
For address corrections, contact us immediately at info@pawitems.com.
Packages returned due to incorrect addresses will be re-shipped at the customer’s expense.
NOTE
- Force majeure events may cause delays.
- Customers cover return shipping costs for non-quality-related returns.
