Refund policy

If you would like to request a return, please contact us within 30 calendar days after your order is delivered. To start a return, email us at info@pawitems.com with your order number and reason for return.

RETURNS OR REPLACEMENT

Our return policy lasts 30 calendar days from the date of delivery. After 30 calendar days have passed, we cannot offer a return, refund, or exchange.

To be eligible for a return, the item must be unused, clean, and in the same condition as when you received it, including the original packaging where possible. Items that are used, damaged, missing parts, or not in their original condition for reasons not due to our error may not be accepted for return.

Please contact us at info@pawitems.com before sending any item back. Returns must be authorized by our customer support team before they are shipped.

NOTES:

Please do not return any item without contacting us first. Unauthorized returns may not be accepted.

Please do not send your purchase back to the manufacturer.

To complete your return, we require your order number, proof of purchase, and, where applicable, photos or videos showing the issue.

Approved returns are sent to our China-based return location. Please contact us before returning an item so we can provide the correct return authorization and return instructions.

Customers are responsible for return shipping costs for non-quality-related returns. For confirmed quality issues, damaged items, or incorrect items, please contact us with photos or videos so we can review the issue and provide an appropriate solution.

REFUNDS
Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method.

If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within the specified time frame. The refund time may vary depending on your payment method:

If you paid by credit or debit card, the refund will be sent to your card-issuing bank within 7 business days of receiving the returned item or cancellation request. Please contact your bank for any further questions.

If you paid by PayPal, the refund will be processed to your PayPal account within 3 business days.

LATE OR MISSING REFUNDS
If you have not received your refund after the expected time:

Check your bank account or PayPal account again.

Contact your credit card company or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@pawitems.com.

SHIPPING
To return a product, please contact info@pawitems.com. Our team will provide instructions and confirm the return process. Do not return products without confirmation, as unconfirmed returns may not be processed, and refunds may be unavailable.

No restocking fees will be charged for returns.

The time for exchanged products to reach you may vary based on your location.

For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items that are not trackable.

NOTES:

You are responsible for the return shipping costs unless the return is due to a quality issue or our error.

RETURN ADDRESS
Please contact info@pawitems.com to obtain the return address. Do not return products without prior confirmation via email from our team.

QUALITY ISSUES, DAMAGED ITEMS, OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if the item is defective, damaged, or incorrect. Please include your order number and clear photos or videos of the issue. We will review the case and provide an appropriate solution, which may include a replacement, refund, or other support depending on the situation.

IMPORTANT NOTES

Returns or replacements are only applicable to products purchased on pawitems.com. If you purchased your Paw Items product from a third-party seller, please contact them directly.

Once your returned package is received and inspected, we will verify its eligibility and issue a full refund or replacement for approved items.

All accessories must be new and unopened to qualify for a refund. Products must be in "as new" condition, ideally with original sealed packaging intact. If accessories are returned without a valid reason, the return shipping fee may be deducted from the refund amount.

Unless the return is due to a quality issue or our error, you are responsible for the return shipping costs.

If your product is faulty or dead on arrival (DOA), we will reimburse the shipping fee after inspection and confirmation that the product is under warranty.

For any after-sales issues, please contact us at info@pawitems.com, and we will provide a solution based on your specific case.

Once you email us about a return or refund issue, we aim to respond within 1-2 business days and will provide return instructions based on your order status and the reason for the request.