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PAW ITEMS
Paw Items was created for pet parents who want their dogs to feel secure, supported, and truly comfortable at home. As a small team of pet lovers, we carefully select practical products with comfort, materials, and everyday life in mind—from better rest to easier care. Because the little comforts we give them are one of the ways we show how much they mean to us.
Have a question? We’re here to help.
Find answers to common questions about shipping, sizing, returns, and orders. Need more help? Email us at info@pawitems.com.
When my order will be shipped?
We will process the order within 1-3 business days after payment.
How long does it take to get my order?
The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can I change the shipping address?
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
What forms of payment do you accept?
We accept PayPal, AMEX, Apple Pay, Diners Club, Shop Pay, Google Pay, Mastercard, Visa, Bancontact.
How can I modify/cancel my order?
There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How can I return the order?
You may request a return within 30 calendar days after your order is delivered. Please contact us at info@pawitems.com before sending anything back, so we can provide the correct return instructions.
For more information, please check here.
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